Generation Z Job Interview Fumbles: Mistakes and Expert Tips

Everyone seeking employment desires to turn a job interview into a job offer. You’ve likely read that employers are looking for honest employees. While honesty is important, disclosing some personal information may work against you.

Divulging details about your medical history, messy marriage, or negative feelings about your employer can be deal breakers. Likewise, sharing your personal views on topics such as religious orientation could raise concerns about your suitability for the job. You want your potential employer to know you’re the right candidate, so avoid anything that might hinder your success.

Not too long ago, I was selected to sit on an interview panel. Cumulatively, we interviewed more than 100 candidates for various roles. I have attended numerous interviews before, although as an interviewee, and being on the other side as an interviewer is an interesting experience. I love listening to Generation Z candidates. I like their being real and brutally honest. I like the way they see things. Their attitude towards technology, prioritization of well-being, and their unique values set them apart. We live with them in our homes; they are our brothers and sisters. They are simply unique creatures.

During this particular round of interviews, many of the candidates were from Generation Z, people born between 1996 and 2010. On this day, a young woman walked in, was welcomed, and asked to sit. Soon after, the interview started with a quick round of introductions. When asked, “Tell us about yourself,” she began sharing her issues. In less than a minute, she had shared unsettling issues, including a troubled marriage, financial challenges, and religious beliefs.

As if waiting for a signal, when the second question was asked, she began to cry uncontrollably, confusing everyone on the panel. It reminded me of when my theatre lecturer asked me to tap deep into my emotions for an authentic on-screen cry. 

Another candidate, a young woman wearing trendy torn jeans, open sandals, and tiny dreadlocks, came in ready to try her luck. When asked about her career journey, she candidly shared her four years of experience working in a massage spa. While there is nothing wrong with working in a massage spa, some jobs are perceived negatively by society, and mentioning them can be a turnoff. Remember, you’re in a competition and anything that may irk your interviewers is something you want to avoid at all costs.  

A few minutes later, a gentleman walked in, upset that his interview had been delayed by 15 minutes. We apologized and asked him to calm down. During the interview, he badmouthed his current employer and revealed he lied about being unwell to attend the interview. He further revealed that he wanted the job as a stepping stone for something bigger, which raised red flags about his commitment. While it is understandable to have long-term career goals, it is crucial to show your commitment to the company as you rise through the ranks.

Another young candidate was asked if she would consider being deployed to our company branch outside Nairobi. She softly replied, “That is a no for me!” It seemed like she didn’t want to miss the city’s comforts. Her response significantly hurt her chances of getting hired. 

Yet another candidate walked in, neatly dressed, humble, and very optimistic. Everything went well until the first question was asked; he suddenly faltered. He had virtually no information about the company interviewing him. Although one may not have to know everything, missing out on basics is unsettling. The candidate was ill-prepared, failing to do a simple background search to understand fundamental details like the full name of the company he wanted to join. I could go on, but let me sum up these experiences into what I call interview dealbreakers that risk causing you to miss out on your dream job.

Hope On the Way

It was not all gloom after all. A few dozen candidates performed exceptionally well. They seemed well-prepared for the interview—they conducted research, possessed life skills, and had a wealth of knowledge about the job industry.

The Future of Generation Z

I have worked with Gen Zers, and some do an incredible job. Condemning them is improper. We must understand this generation and where they are coming from. These digital natives have never known life without social media; they prefer messaging to phone calls, emojis to lengthy explanations, and abbreviations to full descriptions. They are living in a changing world where many interactions are virtual, limiting their opportunities for face-to-face peer interaction. The net effect is a generation struggling to express themselves. Added to that is the turmoil of recent years—the COVID-19 pandemic—which has left many, battling anxiety and stress. According to a recent study by Deloitte, nearly half of Gen Zs (46%) say they feel stressed all or most of the time, while only 39% of millennials said they felt the same.

Interestingly, these folks are here with us to stay. It is estimated that, by 2025, Gen Z will represent 27% of the workforce in leading Western countries, and a full one-third of the global population. With that picture in mind, it is evident that the future belongs to them. 

As an expert mentoring young people, including Gen Zers, I am convinced that hope lies in mentoring this generation. My friend Lamech Tala, a career coach, tells me that young people badly need life skills. For example, “Before they attend an interview, I expect them to undertake a mock interview,” he says. “In doing this, we build their confidence beforehand.”

A while back, I wrote an additional resource titled, “Common Mistakes in Job Search: How Short Courses Can Boost Your Employability” to help young people with job search skills. 

Kristen Zierau, director of executive recruiting at JMJ Phillip, advises, “The company evaluating you for employment doesn’t need to know how messy your divorce was or that you are struggling financially.”

Lessons Learned and Essential Interview Hacks and Tips for Success

1. Adaptability and Flexibility

Adaptability and flexibility show you are open to change and can handle various job responsibilities and environments. Employers value candidates who are willing to:

• Relocate if Necessary: Indicating a willingness to move for the job can be crucial, especially for positions requiring geographic mobility.

• Take on Different Duties: Showing you are open to performing various tasks outside your primary role demonstrates your versatility and willingness to contribute to the company’s needs.

• Embrace New Challenges: Being adaptable means you’re ready to learn new skills and take on new challenges, which is essential in dynamic work environments.

2. Showcase Professionalism and Maturity

Professionalism and maturity are key indicators of how you will handle job responsibilities and interact with colleagues. To showcase these qualities:

• Discuss Past Roles with Balance: When talking about previous jobs, focus on what you learned and how you grew professionally rather than on negative aspects.

• Handle Difficult Questions Gracefully: Answer challenging questions with composure and honesty without becoming defensive or overly personal.

• Display Emotional Intelligence: Demonstrate your ability to manage your emotions and respond appropriately to various situations, reflecting your capability to maintain a professional demeanor under pressure.

3. Stay Calm and Respectful

Remaining calm and respectful throughout the interview process, even when faced with delays or inconveniences, is crucial. This shows:

• Patience and Composure: Employers look for candidates who can gracefully maintain their cool under pressure and handle unexpected situations. 

• Respect for the Interview Process: Showing understanding and patience demonstrates that you respect the time and effort the interviewers put into the process.

• Professional Demeanor: Avoiding complaints and frustration highlights your professionalism and ability to navigate workplace challenges diplomatically.

4. Show Commitment and Positivity

Demonstrating a genuine interest in the company and the role is vital. This involves:

• Framing Long-term Goals: Discuss your career aspirations in a way that aligns with the company’s growth, showing that you see a future with the organization.

• Expressing Enthusiasm: Show excitement about the potential to grow within the company, which indicates your long-term commitment.

• Avoiding Short-term Focus: Refrain from talking about the job as just a stepping stone, which might suggest you are not genuinely interested in the position or the company.

5. Maintain Professional Boundaries

While honesty is essential, maintaining professional boundaries helps keep the focus on your qualifications and suitability for the role:

• Avoid Overly Personal Information: Sharing details about your medical history, marital issues, or financial struggles can be inappropriate and shift the focus away from your professional capabilities.

• Focus on Professional Attributes: Highlight your skills, experiences, and achievements relevant to the job rather than personal life challenges.

• Stay Neutral on Controversial Topics: Avoid discussing sensitive subjects like religion or politics that might polarize opinions and affect perceptions of your suitability for the job.

6. Make a Strong First Impression

First impressions are lasting impressions. Your appearance, attitude, and communication play a significant role in how you are perceived:

• Dress Appropriately: Choose an outfit that matches the company’s culture and the role you are applying for. This shows that you understand the company’s environment and are serious about the job.

• Positive Body Language: Maintain eye contact, offer a firm handshake, and sit up straight to convey confidence and engagement.

• Clear and Confident Communication: Speak clearly and confidently, articulating your thoughts well and responding thoughtfully to questions. This demonstrates your communication skills and your ability to think on your feet. Concentrating on these key areas can greatly enhance your chances of leaving a positive impression and securing your desired job. 

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