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Who gets found, trusted and recommended in the age of AI?
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Who gets found, trusted and recommended in the age of AI?
Artificial intelligence is changing how people search for information, identify experts and make decisions about organisations and services.
This section examines how AI search engines discover, interpret, cite and recommend information. We explore what determines whether expertise appears in AI-generated answers, how digital authority is established and why African knowledge remains underrepresented in some information systems.
Our articles cover AI visibility, answer engine optimisation (AEO), online discoverability, source credibility and the role of citations in AI-generated responses. We also share practical insights to help professionals and organisations make their expertise easier to find, understand and verify.
Whose knowledge becomes visible when AI explains African humanitarian crises? Findings from the African Humanitarian AI Citation Index: 1,083 verifiable citations across four AI platforms and ten African countries.
By Francesca Bordas For several months after it came into the spotlight, artificial intelligence moved at a pace that felt
By Hezron Ochiel A question often comes up in communication circles, and it reflects what many professionals are observing in
By Francesca BordasNarrating the story behind the lawsuit, Francesca Bacciarlli v. Google LLC. When an Ordinary Moment Becomes a Legal
By Hezron Ochiel A new global study analysing more than 150,000 citations appearing inside Google’s AI-generated summaries is reshaping how
By Hezron Ochiel The first time I saw my newspaper article cited in a research paper published by a reputable
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