Navigating the Digital Divide: Safaricom’s Response to Starlink’s Disruption

In today’s rapidly evolving tech landscape, the phrase “you cannot stop an idea whose time has come” holds particularly true. Disruptive innovations have no doubt reshaped industries and companies that fail to adapt, risk experiencing what is now known as a ‘Nokia moment’. The story of Nokia’s drastic decline serves as a stark reminder of […]

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Turning Crisis into Opportunity: How Effective Communication Transformed Customer Criticism into Brand Strength

You value your customers, but let’s face it—some can be a thorn in your flesh. Whether it’s constant complaints, unrealistic demands, or a tendency to overlook the bigger picture, dealing with difficult customers is an inevitable part of running a business. But has your company ever plunged into a potential crisis, expecting the worst from […]

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Resisting the Blame Game: Leadership Strategies for Accountability

These days you can’t turn on the news without listening to someone shifting responsibility onto someone else. Whether it’s a CEO blaming their team for a company’s poor performance, a politician deflecting economic challenges as a reason for unfulfilled campaign promises, or a parent blaming a teacher for their child’s poor grades—the blame game is […]

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Media Advocacy in Kenya: A Case Study of Community Health Promoters and Policy Change

A practitioner case study on how coalition building, community voices, media engagement and policy advocacy can work together to influence public policy. By Hezron Ochiel For years, thousands of Community Health Workers served Kenyan households with limited formal recognition and support. They educated families about disease prevention, promoted maternal and child health, supported referrals and […]

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